OUC Customer Service Locations
At OUC's three conveniently located Customer Service Centers, you can pay your utility bill, make changes to your utility service, and get information about OUC's energy-saving programs and other services. In addition, OUC has dozens of payment centers across Central Florida.
OUC telephone customer service is available Monday to Friday from 7 a.m. to 7 p.m. in Orlando and Monday to Friday from 7:30 a.m. to 5:30 p.m. in St. Cloud.
Payments may be received by mail.
- Payments with bill stub mail to: PO Box 4901, Orlando Fl 32802-4901
- Payments without the bill stub or for Correspondence to OUC mail to: PO Box 3193, Orlando Fl 32802
Customer Service Centers
OUC's main Customer Service Centers provide full service for our Orlando and St. Cloud customers. All three locations also have 24-hour drop boxes for your convenience. Please note that these centers close on major holidays.
Downtown Orlando
100 W. Anderson St.
Hours
Mon - 7 am to 6 pm
Tue - 7 am to 6 pm
Wed - 7 am to 6 pm
Thu - 7 am to 6 pm
Fri - 7 am to 7 pm
Sat - 9 am to 1 pm
Sun - Closed
Southwest Orlando
3800 Gardenia Ave.
Hours
Mon - 7 am to 6 pm
Tue - 7 am to 6 pm
Wed - 7 am to 6 pm
Thu - 7 am to 6 pm
Fri - 7 am to 7 pm
Sat - Closed
Sun - Closed
St. Cloud
1300 9th St.
Hours
Mon - 7:30 am to 5:30 pm
Tue - 7:30 am to 5:30 pm
Wed - 7:30 am to 5:30 pm
Thu - 7:30 am to 5:30 pm
Fri - 7:30 am to 5:30 pm
Sat - Closed
Sun - Closed
Bank Payment Centers
As an OUC customer, you can also pay your bill at the select Central Florida bank branches listed below. Please note that St. Cloud customers can only make payments at St. Cloud branches and Orlando customers can only make payments at Orlando branches. Banks only accept payments if paid before the due date noted on your bill and payments will take three days to be received by OUC.
Orlando
Orlando Federal Credit Union
1117 S. Westmoreland Dr.
Orlando
Orlando Federal Credit Union
2150 S. Semoran Blvd.
Orlando
Orlando Federal Credit Union
2500 W. Colonial Dr.
Orlando
Orlando Federal Credit Union
4500 S. John Young Pkwy.
Orlando
Orlando Federal Credit Union
400 S. Orange Ave.
St. Cloud
SunTrust Bank
4290 13th St.
St. Cloud
Public Bank
2500 13th St.
St. Cloud
Bank of America
4300 13th St.
Amscot & Local Payment Centers
You can now pay your OUC bill at any Amscot location as well as at a number of new convenient locations throughout Central Florida.
Click to view a complete list of Amscot locations or check the chart below to find a payment center near you.
Local Payment Locations
KS Gas & Food
3780 Ocoee Apopka Rd., Apopka
Hours: 6 am - 7 pm daily
Right Way Food Store
5003 Old Winter Garden Rd., Orlando
Hours: 6 am - 12 am daily
Kwik Mart
2756 N. O.B.T., Kissimmee
Hours: 7 am - 8 pm daily
Subco
601 W. Oak Ridge Rd., Orlando
Hours: 6 am - 10 pm daily
J&B Mini Mart
11 Neptune Rd., Kissimmee
Hours: 7:30 am - 8:30 pm daily
Right Way Foods
5852 S. Orange Ave.
Hours: 5:30 am - 10 pm daily
Right Way Foods
1397 N. Lakewood Ave., Ocoee
Hours: 6 am - 10 pm daily
Right Way Foods
167 W. Plant St.
Hours: 6 am - 10 pm Mon-Sat. 7 am - 9 pm Sun
Lee Rd. Texaco
610 Lee Rd., Orlando
6 am - 10 pm
Pay at 7-Eleven
Customers can make payments at Vcom® kiosks in 7-Elevens throughout Orange and Osceola counties. Go to the 7-Eleven nearest you and pay your bill at any time, day or night. There is a $1.50 charge for each transaction. Store locator.
For More Information
If you have questions or need more information about your account or paying your OUC bill, simply contact our customer service center for assistance.