Your monthly OUC bill offers much more than just payment information. It is also a great source for useful facts ranging from your personal usage history to customer service locations to money saving tips. Your bill also includes vital information regarding sewer and garbage services provided by the City of Orlando.
Use this example bill to better understand how to interpret your electric and water bill. For a larger view of the bill, simply click on it.
Use this 10 digit number whenever you contact us about your account.
These graphs provide a quick visual record of your energy and water usage over the past 13 months, including your average daily usage for the current month.
Arranged vertically to make it easier to calculate total usage, this area shows your current and past month's readings as well as the number of days billed.
This is based on the number of kilowatt hours (KWH) used during the billing cycle multiplied by an energy charge and fuel charge, plus a fixed monthly customer charge.
This is based on a fixed usage charge per each 1,000 gallons (KGAL) of water used during the present billing cycle multiplied by the corresponding consumption charge, plus a fixed monthly customer charge.
Your OUC statement also contains the bill for certain fees and taxes charged by the City of Orlando, Orange County, and other state and local government agencies. Please contact these agencies for information about their charges. The Gross Receipt Tax applies to electric charges only.
Easy-to-read monthly total payment information...the total charges due, including any credits or past due amounts.
Payment is due in our office on or before this date.
Helps you keep track of your bill payments.
For notice about the status of your account. For example, a deposit amount on your account would be listed here.
Billing information about optional OUC programs.
Information about programs and services OUC offers for convenience and to help save you money.
This sample bill reflects six accounts consolidated into one account to help you better understand your new electric and water bill with multiple account consolidation. Click on a number for a brief description of key terms.
See Frequently Asked Questions or click image for larger view.
Use this new 10-digit number whenever you contact us about your consolidated account or to log on to E-bill.
The address displays above each business location's charges.
This represents a reference number supplied by the customer. This may be a charge code, cost center, location code, or other reference specific to the customer's accounting system.
The subtotal represents the total charges for each service address.
The Deposit on Account represents the total cash deposits for all service addresses.
This section of the bill summarizes like charges across service addresses. The Total of the Summary of Current Charges represents the Total Current Charges this month.
OUC is always looking for ways to improve our service. The system that manages OUC customer billing and account information will be improved to provide efficiency and faster access to customer account information.
Customers with multiple OUC accounts will benefit from account consolidation billing. All accounts will be rolled into one bill with one due date for one payment.
Yes, the service address is printed at the beginning of each business address. All charges are separated for each service address and a subtotal is also included.
Yes. You will receive one consolidated bill with one due date.
Yes. Your new account number will now be a 10-digit number. Upon receiving your bill, please update your records to reflect this new account number.
The Customer Reference space is offered as an optional feature. If you would like to place information in that field, e-mail Commercial Services with your Customer Reference for each service address.
This section of the bill summarizes like charges across the numerous service addresses. (Example: An account has five service addresses, each with Electric and Domestic Water. The summary displays one combined total for Electric and one combined total for Domestic Water).
Use this example bill to better understand how to interpret the solar aspects of your electric and water bill. For a larger view of the bill, simply click on it.
This is an electric bi-directional meter that records power in (provided by OUC) and power out (provided by your solar PV system).
Consumption of OUC power in supplied to customer.
Solar PV power out supplied to OUC.
The "net" or calculated difference multiplied by OUC's electric rate.
This is an electric meter that records the overal production of the solar PV system.
Production multiplied by OUC's solar production incentive for PV.
This is a BTU meter that records the energy savings of the solar thermal system.
Production multiplied by OUC's solar production incentive for thermal.