Billing FAQ
Online billing for Orlando and Orange County
All about online billing
Enrolling with online billing
Managing Your Account
Paying Your OUC Bill
All about online billing
What is OUC's online billing?
OUC's electronic billing service allows customers to view their OUC bill online. The service is free to OUC customers, and it is secure, easy to use and accessible 24 hours a day, seven days a week. Viewing your bill online requires a PC with Internet access. Adobe Acrobat Reader 9.0 or higher is required to print your electronic bill. [refer to system requirements].
Why should I enroll in online billing?
It's simple, convenient and secure :
- Your bills are available online via a secure login.
Is there a fee?
No. Online billing is a free service provided by OUC to our customers.
Who can use online billing?
Online billing is available to OUC customers in Orange and Osceola counties who currently receive an OUC bill, or any individual designated to access OUC bills by an OUC account holder.
Can I enroll in online billing if I am an OUC customer in St. Cloud?
OUC now provides online billing services for our St. Cloud customers. Please click here to access this service.
Can I enroll in online billing if I am a new OUC customer but have not yet received my first bill?
You can only enroll in online billing once you have received your first bill via US Mail.
Can I trust online billing and is the system secure?
This service features extensive security measures throughout the operational and applications systems. Please refer to our Security Policy for more details.
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Enrolling in online billing
What will I need to enroll?
All you will need is your current OUC bill and an email account. Your current OUC bill will have a PIN number to enter when you enroll. View an example of an OUC bill with the location of the PIN number.
What is a valid online billing User Name?
Your User Name should be something that you can easily remember. It must be at least 5 characters in length and may contain letters, numbers, underscores (_), dashes(-), at symbols (@) and periods. These requirements enable you to create a User Name that will help you maintain the security and privacy of your online account.
What is a valid online billing password?
Your password should be something that you can easily remember. It must be 8 characters in length and must contain a minimum of four (4) alpha characters and (1) numeric character. The following symbols are not allowed: [ ] \ / < > ( ) , ; : " =. These requirements enable you to create a password that will help you maintain the security and privacy of your online account.
Which is my billing address and which is my service address, and where can I find both on my OUC bill?
Your billing address appears with your name at the top center of your OUC bill. The service address(es) is marked or labeled.
When I try to enroll, why am I getting a message saying there is no record of my OUC account?
If you receive the above error message, make sure the information being entered is EXACTLY the same as it appears on your OUC bill. That means all information, including letters, numbers, punctuation and spaces, must be entered exactly as it appears on your bill. Online enrollment has purposely been created to require an exact match with the information on your bill as a security measure to help ensure your privacy.
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I have more than one OUC account that I would like to access online. Do I need to create a different User Name and password for each account?
No, you only need to create one User Name and password. Some OUC customers have more than one account assigned to their name. If you have multiple accounts, when you sign up, our system will search for all accounts assigned to you. If you notice that an account is missing, please contact Customer Service at 407.423.9018.
Can I use the same User Name and password if I need to enroll for access to multiple accounts?
No, each User Name must be unique.
Can more than one User Name be used to access the same account?
No, each OUC account may only be accessed online with a single User Name.
Is access to any OUC account limited to a single individual?
Access to an OUC account is limited to association with a single User Name and password. If more than one individual needs to access account information, each individual can use the same User Name and password simultaneously as originally defined during enrollment.
When will my account transfer to the new online billing service?
Once you enroll, online access to your bill is available immediately.
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Managing Your Account
What is my default account?
Some OUC customers have more than one account assigned to their name. If you have multiple such accounts, when you first sign up for online billing, our system will search for all accounts assigned to you. You can view your other account(s) at any time by simply choosing the account number from the drop down box on the View Bill screen.
Can I print a hard copy of my bill?
Yes. You also may download your OUC bill in Adobe PDF format from the Statement View screen and print it using Adobe's free Acrobat Reader.
Will I continue getting a paper bill from OUC if I enroll in online billing?
No, you should no longer receive a paper bill from OUC.
Will I be notified via email that I have a new OUC bill available?
Yes, each billing period, you will receive an email to the account you specified during enrollment. This notice, which should be received about two weeks before your due date, lets you know when a new bill is available for viewing through your online account.
Will I be able to modify the information I provided during enrollment?
Yes, you will be able to change your password, email address and security questions by clicking on the "Update Profile" link.
Can I change the customer name or billing address for my OUC account?
Yes, by contacting OUC Customer Service at 407.423.9018.
Will I have to re-enroll in online billing if my name or billing address changes?
No, as long as you are still the primary account holder. Simply continue using your same User ID Name and password, and the above information will be updated after you inform OUC Customer Service 407.423.9018 in Orlando or 407.957.7373 in St. Cloud) of such changes.
What if I forget my User Name?
If you forget your User ID, we can send you a reminder message by email. Click on "Forgot User Name?" from the Welcome screen and be sure to have your email address used at initial enrollment. Your User Name will be sent to the email address associated with your account.
What if I forget my password?
If you forget your password, Click on "Forgot Password?" from the Welcome screen. After you have answered the security questions correctly, you will be required to reset your password. As a security measure, your password will not be sent to the email address associated with your account.
When will my new monthly OUC bill be available online?
About two weeks prior to the payment due date an email notification will be sent when your OUC online bill is ready for viewing.
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Paying Your OUC Bill
Does online billing let me pay my bill online?
You can view your monthly bill and bill history online. If you wish to pay your bill online, you have three options:
- OUC's Rely-A-Pay program lets you arrange for automatic withdrawal payments from your bank account. On the day your bill is due, the amount due is automatically withdrawn from your bank account. Payments are routed to OUC electronically. All you need to do is note the transaction to keep track of the debit to your account. Get more information on Rely-A-Pay.
- Pay online or over the phone with OUC's eCheck, which is free and easy to use. Payments can be charged to your checking account by using OUC's website or automated telephone system. Get more information on e-Check.
- With SpeedPay, OUC customers can use SpeedPay's online payment system to pay their OUC bills with either a credit card or a checking account. Get more information on SpeedPay.
Do I have to use Rely-A-Pay to access my OUC bill online?
No, you may enroll in online billing without using using Rely-A-Pay or Speedpay.
Can I still pay my OUC bill with a paper check sent through the US Mail if I have enrolled in online billing?
Yes, you can still make payments to OUC in any manner previously available.
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Contact OUC's customer service center
If you have questions or need more information about your account or your utility service, simply contact our customer service center for assistance.
OUC's Mailing Address
Payments with bill stub mail to: PO Box 4901, Orlando Fl 32802-4901
Payments without the bill stub or for Correspondence to OUC mail to: PO Box 3193, Orlando Fl 32802