Publications Library - Customer Brochures

As a municipally-owned utility, OUC works hard to ensure that our publications and other public information are available in a variety of formats. Please note, many of these files are very large and may result in long download times if you connect to the Internet at slower connection speeds.

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Storm Preparedness

• Hurricane Guide

  Provides helpful tips for you and your home before, during and after the storm.

Customer Service

• New Customer Information

  Helps you get connected, whether you've come from across the country or across town.
  Orlando | St. Cloud

  Request a Welcome Kit by mail

• Budget Billing

  Helps you budget your utility bill by keeping your monthly payment the same year round. 
  Orlando | St. Cloud | Orlando Spanish | St. Cloud Spanish

• Medical Alert

  Provides special consideration for customers with medical needs.
  Orlando | St. Cloud

• Project Care

  Provides emergency relief for temporary financial hardships.
  Orlando | St. Cloud

• Rely-A-Pay

  Lets you pay your utility bill without having to write a check or wait in line.
  Orlando | St. Cloud

Commercial Service

• Commercial and Industrial Custom Incentive Program

  Provides incentives based on the reduction in peak demand that your projects achieve.

• Commercial Services

  Includes information on OUCooling, OUConvenient Lighting, the Commercial Indoor Lighting Program and more.

• OUConvenient Lighting

  Provides complete outdoor lighting services for a wide spectrum of commercial applications–from industrial parks to sports complexes to new subdivisions.

• Small Business Efficiency Program

  Shows small business owners how to reduce consumption and improve operations.

• How to Obtain Temporary Underground Service (TUG)

  Provides contractors with the ability to install the permanent meter base as soon as the lintel or tie beam is installon on the concrete block of a residential-detached home structure.

• EV Plug-In Charging Station

  An incentive that's good for business and good for the environment.

Conservation & Renewables

• Efficiency Delivered

  Helps you save on your monthly electric and water bills by working with a licensed, approved contractor.
  English | Spanish

• Home and Apartment Energy Guide

  Identifies the household appliances that have a bigger appetite for energy than others.
  English | Spanish

• Home Energy & Water Connection

  Provides smart ways to save energy and water in this 38-page book.

• Plug In & Power Up | Plug In & Charge Up

  Shows you where to charge your electric vehicle or plug-in hybrid car at Orlando City Hall or OUC's Reliable Plaza.

• Rebate Programs

  Helps reduce the costs associated with making your home more energy efficient.
  English | Spanish

• Solar Energy Guide

  Provides detailed information on solar water heating and photovoltaic (PV) systems.
  Commercial | Residential

• Utility Service Myths 

  Uncovers the truth behind what makes OUC the Reliable one.

• Water Conservation Guide

  Shows you how to save water and lower your monthly utility bill.
  English | Spanish

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