OUC Customer Service
You can rely on OUC to provide friendly, responsive customer service. Meeting the changing needs of our electric and water customers is our top priority, whether by phone, in person, or online. Review the following for a variety of ways to find the answers to your customer service concerns.
Customer Service In Person
Customer Service Online
| Emergency Service Hotline |
| Type of Calls: | County | Phone | Days/Hours |
| Power outage or water trouble | Orange | 407.823.9150 | 24 hours |
| Power outage or water trouble | Osceola | 407.892.2210 | 24 hours |
| Customer Service By Phone |
| Type of Calls: | County | Phone | Days/Hours |
| Questions about utility bill, turn on/off or transfer service, and tree trimming inquiries | Orange | 407.423.9018 | M-F, 7 a.m. to 6 p.m. |
| Questions about utility bill, turn on/off or transfer service, and tree trimming inquiries | Osceola | 407.957.7373 | M-F, 7:30 a.m. to 5:30 p.m. |
| Report street light problems | Orange/Osceola | 407.737.4222 | |
| Water quality inquiries | Orange/Osceola | 407.823.9150 | M-F, 7:30 a.m. to 5:30 p.m. |
| All other OUC departments | Orange/Osceola | 407.423.9100 | M-F, 7:30 a.m. to 6 p.m. |