OUC Customer Service

You can rely on OUC to provide friendly, responsive customer service. Meeting the changing needs of our electric and water customers is our top priority, whether by phone, in person, or online. Review the following for a variety of ways to find the answers to your customer service concerns.

Customer Service In Person

• OUC customer service and payment locations

Customer Service Online

• E-mail residential Customer Service for Orlando and Orange County
• E-mail residential & commercial Customer Service for St. Cloud & Osceola County
• E-mail commercial Customer Service for Orlando and Orange County
• Sign up for online billing  
• Manage your OUC bill online
• Useful tools for your OUC account
• Access our Preferred Contractors Network

Emergency Service Hotline
Type of Calls:	County	Phone	Days/Hours
Power outage or water trouble	Orange	407.823.9150	24 hours
Power outage or water trouble	Osceola	407.892.2210	24 hours
Customer Service By Phone
Type of Calls:	County	Phone	Days/Hours
Questions about utility bill, turn on/off or transfer service, and tree trimming inquiries	Orange	407.423.9018 (option 2 for residential, option 3 for commercial)	M-F, 7 a.m. to 6 p.m.
Questions about utility bill, turn on/off or transfer service, and tree trimming inquiries	Osceola	407.957.7373	M-F, 7:30 a.m. to 5:30 p.m.
Report street light problems	Orange/Osceola	407.737.4222
Water quality inquiries	Orange/Osceola	407.823.9150	M-F, 7:30 a.m. to 5:30 p.m.
All other OUC departments	Orange/Osceola	407.423.9100	M-F, 7:30 a.m. to 6 p.m.