When you turn a light switch on, you know the lightbulb will shine. You can expect that same reliable response from OUC. So whenever you have a question, just give us a shout… and watch us shine.
OUC Customer Service
You can rely on OUC to provide friendly, responsive customer service. Meeting the changing needs of our electric and water customers is our top priority, whether by phone, in person, or online. Review the following for a variety of ways to find the answers to your customer service concerns.
Emergency Service Hotline
- To report a power outage or water trouble in Orlando/Orange County, call 407.823.9150 (24 hours)
- To report a power outage in St. Cloud/Osceola County, call 407.892.2210 (24 hours)
Customer Service by Phone
- For questions about your utility bill in Orange County, call 407.423.9018 Monday through Friday, 7 am to 7 pm
- For questions about your utility bill in St. Cloud/Osceola County, call 407.957.7373 Monday through Friday, 7:30 am to 5:30 pm
- Commonly requested phone numbers
Customer Service in Person
Customer Service Online