ATTENTION: myOUC will be unavailable from Saturday, December 16 at 7:45 p.m. until Sunday, December 17 at 12:45 a.m. due to scheduled upgrades and efficiency improvements. Thank you for your patience and understanding.
Identity Theft

Identity Theft

Identity theft happens when someone steals your personal information and uses it without your permission.  For identity theft information, helpful tips, and appropriate forms, you should visit the Federal Trade Commission’s website at www.ftc.gov/idtheft or call 1-877-438-4338. You may also visit the Florida Office of the Attorney General’s website at www.myfloridalegal.com/identitytheft or call the Fraud Hotline at 1-866-966-7226.

If you are a victim of identity theft for an OUC account that you did not create, you should complete and notarize the Identity Theft Victim’s Complaint and Affidavit issued by the Federal Trade Commission, contact your local police department or sheriff’s office to file a report, and obtain a copy of the police report.  Please contact us at paymentresolution@ouc.com or call us at 407-423-9018 in Orlando/Orange County or 407-957-7373 in St. Cloud/Osceola County to report the identity theft for the OUC account that you did not authorize nor create.  Please be ready to provide a copy of the completed and notarized Identity Theft Affidavit, a copy of the police report, and proper identification.