I don't recall setting up security questions. How can I retrieve my username and/or password?

Contact a customer service agent using the online form or by calling 407-423-9018 in Orlando/Orange County or 407-957-7373 in St. Cloud/Osceola. If you do call, calling from the primary phone number associated with your account helps complete your request faster.

Once you have reset your password, you can change your security questions online in the "My Info" section of your online myOUC profile. From your Account Summary dashboard, click on "Edit Info" in the upper right-hand corner of the "My Info" column, and then click the "Password & Security" tab.

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