ATTENTION: There is a new scam targeting OUC customers. The scam uses a computer-generated call that looks and sounds like it is from OUC and tells customers they will be disconnected if an immediate payment is not made. REMEMBER: OUC has legitimate ways for you to interact with us. Your OUC bill or online account has the information you need to find your balance. You can make a payment online or visit www.ouc.com/waystopay for other options including third-party payment locations. If you receive a call requesting payment, the safest thing to do is to hang up and call 407-423-9018 (Orlando/Orange County) or 407-957-7373 (St. Cloud/Osceola County). An OUC representative will NEVER take your credit card or banking information over the phone and will NEVER instruct you to use a pre-paid card for payment.

ATENCIÓN: Hay una nueva estafa que apunta a los clientes OUC. La estafa utiliza una llamada generada por ordenador que se ve y suena como si fuera de OUC y le dice a los clientes que serán desconectados si no se realiza un pago inmediato. Recuerde: OUC tiene maneras legítimas para que usted interactúe con nosotros. Su factura OUC o cuenta en línea tiene la información que necesita para encontrar su saldo. Usted puede hacer un pago en línea o visite www.ouc.com/waystopay para otras opciones incluyendo ubicaciones de pagos de terceros. Si recibe una llamada solicitando el pago, lo más seguro es colgar y llamar 407-423-9018 (Orlando/Orange County) o 407-957-7373 (St. Cloud/Osceola County). Un representante de OUC nunca tomará su tarjeta de crédito o información bancaria por teléfono y nunca le indicará que use una tarjeta pre-pagada para el pago.

 ATTENTION: myOUC will be unavailable Saturday, April 28 at 8:00 p.m. until Sunday, April 29 at 1:00 a.m. due to scheduled upgrades and efficiency improvements. Thank you for your patience and understanding.

How long does the installation take? Will my power or water service be disrupted?

In most cases, installing digital electric meters takes about five minutes and causes a brief power disruption. Digital water meters take about 15 minutes to install, and water is not available during this time. The upgrades will take place during regular business hours and do not require your presence. OUC will notify you in advance of changing out your meter.

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