How often will I receive text messages?

The frequency of text messages received varies based on outages or certain service requests affecting your premise. After reporting an outage via text, you will receive at least two more messages related to that outage. If the Estimated Time of Restoration (ETR) changes significantly while your power is out, you will receive another text with the updated ETR. If you are enrolled in OUC Outage Alerts and report your outage through another channel, you will still receive ETR updates (if applicable) and a restoration message via the channel selected.

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