ATTENTION: This summer, we are upgrading our systems. From June 29 - July 4, customer service will be limited. For more information, click here.

OUC System Upgrade

From Thursday, June 29 - Tuesday, July 4

During the upgrade process, some services will be temporarily unavailable such as 'Start, Stop & Move,' payment options and Customer Service. You will be able to report unplanned power outages and water problems. Please read below to help ensure the transition to our new system causes you as little disruption as possible.

Are you…
        ArrowMoving This Summer?
        ArrowUsing OUC.com or the phone for self-service?
        ArrowMaking Payments at Third-Party Locations?
        ArrowNeeding to contact Customer Service?
        ArrowUsing an OUC Power Pass Account?

System Outage
Access Your Account

Moving Your Home or
Business This Summer?

Residential & Commercial Customers
If you are planning a move in early July, please submit any requests to Start, Stop, or Move electric and/or water service by 5 p.m., Monday, June 26.

Property Owners & Management
Please encourage tenants moving in early July to submit any requests to Start, Stop, or Move electric and/or water service by 5 p.m., Monday, June 26.

Start, Stop or Move Services
Residential Commercial

Customer Service

OUC's Residential Customer Service will close on Friday, June 30, at 5:30 p.m. and will reopen at 7 a.m. on Wednesday, July 5.

OUC's Business Service Center will close on Friday, June 30, at 5:30 p.m. and will reopen at 7:30 a.m. on Wednesday, July 5.


Need Additional Assistance?

If you need assistance before or after the system upgrade, please call Customer Service at 407-423-9018 in Orlando/Orange County or 407-957-7373 in St. Cloud/Osceola County.

Our agents are available from 7 a.m. - 6 p.m., Monday-Friday. If you do call, calling from the primary number associated with your account helps you complete your request faster.

Click here for other helpful numbers
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OUC Devices

Power Pass

Payments
During the upgrade, your OUC Power Pass account and MyUsage will be unavailable. We recommend adding money to your Power Pass account on June 28, prior to the upgrade, or immediately after the upgrade on July 5, to cover about six days of usage.

Alerts
Your OUC Power Pass account alerts — Low Balance; Pending Disconnect; and Disconnect — will be unavailable from Thursday, June 29 – Wednesday, July 5. We will notify you when the upgrade is complete and all self-services are fully active.