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Access the same important information on your phone, tablet, or computer.
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From Thursday, June 29 - Tuesday, July 4
During the upgrade process, some services will be temporarily unavailable such as 'Start, Stop & Move,' payment options and Customer Service. You will be able to report unplanned power outages and water problems. Please read below to help ensure the transition to our new system causes you as little disruption as possible.
Moving This Summer?
Using OUC.com or the phone for self-service?
Making Payments at Third-Party Locations?
Needing to contact Customer Service?
Using an OUC Power Pass Account?
Online & Automated Phone Self-Service
Self-service via your myOUC online profile and automated phone system will be unavailable Thursday, June 29 - Tuesday, July 4. Payments
Payments made after Wednesday, June 28 will be reflected in your account after the upgrade completes on Wednesday, July 5.
OUC's Residential Customer Service will close on Friday, June 30, at 5:30 p.m. and will reopen at 7 a.m. on Wednesday, July 5.
OUC's Business Service Center will close on Friday, June 30, at 5:30 p.m. and will reopen at 7:30 a.m. on Wednesday, July 5.
Need Additional Assistance?
If you need assistance before or after the system upgrade, please call Customer Service at 407-423-9018 in Orlando/Orange County or 407-957-7373 in St. Cloud/Osceola County.
Our agents are available from 7 a.m. - 6 p.m., Monday-Friday. If you do call, calling from the primary number associated with your account helps you complete your request faster.
During the upgrade, your OUC Power Pass account and MyUsage will be unavailable. We recommend adding money to your Power Pass account on June 28, prior to the upgrade, or immediately after the upgrade on July 5, to cover about six days of usage. Alerts
Your OUC Power Pass account alerts — Low Balance; Pending Disconnect; and Disconnect — will be unavailable from Thursday, June 29 – Wednesday, July 5. We will notify you when the upgrade is complete and all self-services are fully active.