ATTENTION: There is a new scam targeting OUC customers. The scam uses a computer-generated call that looks and sounds like it is from OUC and tells customers they will be disconnected if an immediate payment is not made. REMEMBER: OUC has legitimate ways for you to interact with us. Your OUC bill or online account has the information you need to find your balance. You can make a payment online or visit www.ouc.com/waystopay for other options including third-party payment locations. If you receive a call requesting payment, the safest thing to do is to hang up and call 407-423-9018 (Orlando/Orange County) or 407-957-7373 (St. Cloud/Osceola County). An OUC representative will NEVER take your credit card or banking information over the phone and will NEVER instruct you to use a pre-paid card for payment.

ATENCIÓN: Hay una nueva estafa que apunta a los clientes OUC. La estafa utiliza una llamada generada por ordenador que se ve y suena como si fuera de OUC y le dice a los clientes que serán desconectados si no se realiza un pago inmediato. Recuerde: OUC tiene maneras legítimas para que usted interactúe con nosotros. Su factura OUC o cuenta en línea tiene la información que necesita para encontrar su saldo. Usted puede hacer un pago en línea o visite www.ouc.com/waystopay para otras opciones incluyendo ubicaciones de pagos de terceros. Si recibe una llamada solicitando el pago, lo más seguro es colgar y llamar 407-423-9018 (Orlando/Orange County) o 407-957-7373 (St. Cloud/Osceola County). Un representante de OUC nunca tomará su tarjeta de crédito o información bancaria por teléfono y nunca le indicará que use una tarjeta pre-pagada para el pago.

 ATTENTION: myOUC will be unavailable Saturday, April 28 at 8:00 p.m. until Sunday, April 29 at 1:00 a.m. due to scheduled upgrades and efficiency improvements. Thank you for your patience and understanding.

Contact OUC

Our agents are available from 7 a.m. to 6 p.m. Monday-Friday by email when you fill out the form below or call 407-423-9018 in Orlando/Orange County and 407-957-7373 in St. Cloud/Osceola County.  If you do call, calling from the primary phone number associated with your account helps you complete your request faster. Click here for other helpful numbers.

Looking For Your Account Number or PIN?

Click on the bill image on the right to see where your account number and pin are located. Check our Frequently Asked Questions for quick, convenient answers to other common questions.

Other Helpful Links


Contact OUC by Email

For credit or payment extension matters, do not use this email.

You must call 407-423-9018 in Orlando/Orange County and 407-957-7373 in St.
Cloud/Osceola County during business hours or use the online payment
extension service by logging into your account at myOUC.

Please enter 10-digit phone number without dashes (ex. 5555555555).

Please click "Submit" only once to avoid duplicated submissions.  You will receive confirmation in a few moments.


Customer Service by Phone

Type of Call County Phone Days/Hours
Self-Service Orange 407-423-9018 24 hours
Self-Service
Osceola 407-957-7373 24 hours
Power outage or water trouble Orange 407-423-9018 24 hours
Power outage or water trouble Osceola 407-957-7373 24 hours
Questions about utility bill, turn on/off or move service, and tree trimming inquiries Orange 407-423-9018
Residential:
M-F, 7 a.m. to 6 p.m.
Commercial:
M-F, 7:30 a.m. to 5:30 p.m.
Questions about utility bill, turn on/off or move service, and tree trimming inquiries Osceola 407-957-7373 Residential:
M-F, 7 a.m. to 6 p.m.
Commercial:
M-F, 7:30 a.m. to 5:30 p.m.
Report street light problems Orange/Osceola 407-737-4222 24 hours
Water quality inquiries Orange 407-423-9018 24 hours
Water quality inquiries Osceola 407-957-7344 M-F, 7:30 a.m. to 5:30 p.m.
All other OUC departments Orange/Osceola 407-423-9100 M-F, 8 a.m. to 5 p.m.
Emergency Service Hotline
Type of Call:Power outage or water trouble
County: Orange
Phone: 407-423-9018
Hours: 24 hours
Type of Call:Power outage or water trouble
County: Osceola
Phone: 407-957-7373
24 hours

Customer Service by Phone
Type of Call:Questions about utility bill, turn on/off or move service, and tree trimming inquiries
County: Orange
Phone: 407-423-9018
M-F, 7 a.m. to 6 p.m.
Type of Call:Questions about utility bill, turn on/off or move service, and tree trimming inquiries
County: Osceola
Phone: 407-957-7373
M-F, 7 a.m. to 6 p.m.
Type of Call:Report street light problems
County: Orange/Osceola
Phone: 407-737-4222
Type of Call:Water quality inquiries
County: Orange
Phone: 407-423-9018
24 hours.
Type of Call:Water quality inquiries
County: Osceola
Phone: 407-957-7344
M-F, 7 a.m. to 6 p.m.
Type of Call:All other OUC departments
County: Orange/Osceola
Phone: 407-423-9100
M-F, 7 a.m. to 6 p.m.

Contact OUC by Mail

Payments with bill stub mail to:

Orlando Utilities Commission
PO Box 31329
Tampa Fl 33631-3329

For all other correspondence mail to:

Orlando Utilities Commission
PO Box 3193
Orlando Fl 32802

Contact Information for Supplier and Vendors

OUC purchases services and materials through our Procurement Department. Sales representatives are encouraged to visit with the appropriate buyer during normal business hours (Monday through Friday, 8 a.m. - 4 p.m.). Appointments are recommended to assure that the buyer and other appropriate parties will be available for your visit. For additional information, please visit the Procurement page.

Email

purchasing@ouc.com

Address

OUC Procurement Office
100 West Anderson St.
Orlando, FL 32801