When you have a problem with your utility service or your account, OUC works hard to ensure an equitable solution with a minimum of wait. Below are a number of useful links to use when reporting a problem. Please review the entire list before making your selection. If you can't find what you are looking for, contact OUC's Customer Service Center for assistance.

• To report a power outage or water trouble, call 407.823.9150 (24 hours)

• Report a problem with your utility bill in Orlando or Orange County,
  call 407.423.9018 Everyday, 7 a.m. to 7 p.m.
• Email Customer Service for Orlando and Orange County
• Report a problem with your utility bill in St. Cloud or Osceola County,
  call 407.957.7373 Monday-Friday, 7:30 a.m. to 5:30 p.m.
• Email Customer Service for St. Cloud and Osceola County
• Report a street light problem

• Report an OUConvenient Billing problem
• Report a SpeedPay problem
• Report an OUConsumption Online problem
• Report a general OUC.com problem

If you have questions or need more information about your account or your utility service, simply contact our Customer Service Center for assistance.