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OUC Customer Service Locations

At OUC's three conveniently located Customer Service Centers, you can pay your utility bill, make changes to your utility service and get information about OUC's energy-saving programs and other services. In addition, OUC has dozens of payment centers across Central Florida.

Customer Service Centers

OUC's main Customer Service Centers provide full service for our Orlando and St. Cloud customers. All three locations also have 24-hour drop boxes for your convenience. Please note that these centers close on major holidays.

Downtown Orlando Southwest Orlando St. Cloud
44 W. Jefferson St. 3800 Gardenia Ave. 1300 9th St.

H O U R S

H O U R S H O U R S
Mon - 7 am to 6 pm
Tue - 7 am to 6 pm
Wed - 7 am to 6 pm
Thu - 7 am to 6 pm
Fri - 7 am to 7 pm
Sat - 9 am to 1 pm
Sun - Closed
Mon - 7 am to 6 pm
Tue - 7 am to 6 pm
Wed - 7 am to 6 pm
Thu - 7 am to 6 pm
Fri - 7 am to 7 pm
Sat - Closed
Sun - Closed
Mon - 7:30 am to 5:30 pm
Tue - 7:30 am to 5:30 pm
Wed - 7:30 am to 5:30 pm
Thu - 7:30 am to 5:30 pm
Fri - 7:30 am to 5:30 pm
Sat - Closed
Sun - Closed
location map location map location map

Bank payment centers

As an OUC customer, you can also pay your bill at the select Central Florida bank branches listed below. Please note that St. Cloud customers can only make payments at St. Cloud branches, and Orlando customers can only make payments at Orlando branches. Banks only accept payments if paid before the due date noted on your bill and payments will take three days to be received by OUC.

Orlando Orlando Orlando
Orlando Federal Credit
Union Offices
Orlando Federal Credit
Union Offices
Orlando Federal Credit
Union Offices
1117 S. Westmoreland Dr. 2150 S. Semoran Blvd.  2500 W. Colonial Dr.
(in the Orange County Sheriff's Headquarters)
Orlando Orlando  
Orlando Federal Credit
Union Offices
Orlando Federal Credit
Union Offices
 
4500 S. John Young Pkwy. 400 S. Orange Ave.  
St. Cloud St. Cloud St.Cloud
SunTrust Bank Public Bank Bank Of America
4290 13th St. 2500 13th St. 4300 13th St.

The Check Cashing Store/ACE Cash Express Payment Centers

ACE Cash Express recently acquired The Check Cashing Stores, so when you visit a location either name may be on the store. Please see the list below for a location near you.

Click here for a complete list of locations.

The Check Cashing Store/ACE Cash Express Locations
 

4490 S. Semoran Blvd., Orlando 8090 S. Orange Blossom Trail, Orlando
300 S. Semoran Blvd., Orlando 400 N. Bumby Ave., Orlando
2325 S. Goldenrod Rd., Orlando 4560 S. Kirkman Rd., Orlando
800 Lee Rd., Orlando 4497 N. Pine Hills Rd., Orlando
3074 Curry Ford Rd., Orlando 1170 W. Highway 436, Altamonte Springs
4528 Curry Ford Rd., Orlando 499 N. State Rd. 434, Altamonte Springs
5659 Curry Ford Rd., Orlando 3274 S. US Highway 1792, Casselberry
9914 E. Colonial Dr., Orlando 177 State Rd. 436, Fern Park
11804 E. Colonial Dr., Orlando 11059 W. Colonial Dr., Ocoee
5030 W. Colonial Dr., Orlando 415 S. Orlando Ave., Winter Park
7054 W. Colonial Dr., Orlando  1555 Semoran Blvd., Winter Park
5171 S. John Young Parkway, Orlando 4583 13th St., St. Cloud
6123 Silver Star Rd., Orlando 2585 N. Orange Blossom Trail, Kissimmee
6926 Silver Star Rd., Orlando 1005 Vine St., Kissimmee
6325 N. Orange Blossom Trail, Orlando  



















For more information

If you have questions or need more information about your account or paying your OUC bill, simply contact our customer service center for assistance. more