· Mobile on the Go
· Amway Dedication
· Science Center Program
· Greenovations
· Rely-A-Pay

News and Information from OUC –The Reliable One | SEPTEMBER 2010

Customer Service Adjusts Schedule
to Better Meet Demand

In order to provide improved service to our customers during peak business hours, our call center and lobby hours are changing.

Effective Monday, October 4, the new hours will be Monday through Friday, 7 a.m. to 6 p.m. Our Saturday lobby hours at 100 West Anderson Street will remain the same from 9 a.m. to 1 p.m.

Power, Water Rates Don’t Change

Electric and water rates will remain unchanged in the coming year after the OUC Board voted in August to approve the 2011 operating budget.

Despite rising costs, we’ve been able to reduce expenses and hold the line on rates while continuing to deliver the most reliable electric service in Florida and great-tasting, high quality water to our customers.

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OUC on the Go

Whether you’re heading out of town to avoid a hurricane or just downtown to grab lunch, you can now take OUC’s new mobile website with you.

We know more and more of our customers are using their cell phones to go online for information or to manage their accounts.

With the recent launch of our new mobile friendly website, you can pay your bill, check your account, look up available rebates, find a preferred contractor and get conservation and safety tips right from your cell phone.

Simply surf to www.ouc.com from your cell phone and you will be automatically redirected to the mobile version of our site.

Customers also can use the site to follow OUC’s Twitter feed or fan us on Facebook.

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Mayor Buddy Dyer Invites You to the Amway Center
Grand Opening and State of Downtown Address

Over the last two years, the Amway Center has found its place in the growing, Downtown skyline. Next month, the doors of the new Amway Center will officially open and everyone is invited to be a part of the celebration.

On Friday, October 1 at 10:01 a.m. Mayor Buddy Dyer, City Commissioners and the Orlando Magic will welcome the entire community
for the official ribbon cutting ceremony to dedicate the building to the citizens of Central Florida.

Immediately following, attendees will be the first to enter the building on “opening day” and invited into the Amway Center for Mayor Dyer’s annual State of Downtown address. This year, the State of Downtown is a free event, open to all residents.

Mayor Dyer will also host a free Community Open House in early October to give Central Floridians an opportunity to experience the new venue. For the official date of the Community Open House and latest news and information about the Amway Center, please visit amwaycenter.com.

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Making Your Mark
OUC, Science Center to Continue Classroom Program

This school year fifth grade students in Central Florida will get the opportunity to make an aquifer, build a solar-powered car and test lowflow showerheads and compact fluorescent lightbulbs (CFLs) against traditional fixtures as part of an electric and water conservation and alternative sources educational program.

For the second year in a row, OUC is partnering with the Orlando Science Center to deliver an interactive curriculum to Orange and Osceola county public school classrooms in our service territory. The Orlando Science Center, using content approved by OUC, developed a curriculum and designed activities that meet Sunshine State Standards and target fifth

graders, who are preparing for their first Science FCAT test.

The program, which was first launched in 2009, delivers two 90-minute classroom workshops to students in support of their Science FCAT preparation. In the 2009-2010 school year, 5,201 fifth grade students in 50 schools in Orange and Osceola County participated. The program received high marks from both participating teachers and students.

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Greenovations - Green Today, Here Tomorrow
October 16 at the Orlando Science Center

Calculate your carbon footprint, learn about renewable energy and check out the latest fashion trends in recycled plastics at the Greenovations event at the Orlando Science Center on Saturday, October 16.

Sponsored by OUC and the Science Center, this renewable energy and green living expo will highlight the fast-developing world of clean, renewable energy, recycling and energy efficient technology through hands-on educational exhibits and entertainment.

Bring the whole family to enjoy fun learning activities just for kids! For more details, visit www.osc.org.

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Making Your Mark

Do you know what your home’s “thermal envelope” is? How about which appliances use the most electricity?

You can find all of the answers to these energy-saving questions—and more—just by tuning in to our new Home Energy Survey DVD. The DVD will walk you through a “do-it-yourself” energy survey—in English or Spanish—that will help you and your family save money on your utility bills and keep your home comfortable at the same time.

To order your copy of this FREE Home Energy Survey, call 407.423.9018.


Don't Stand In Line

Avoid the lines and hassles of your monthly utility bill by letting OUC’s Rely-A-Pay take care of the payment for you. When you enroll in the Rely-A-Pay program, OUC will automatically deduct your monthly bill from your bank account on your bill’s due date. It’s that simple. And it won’t cost you a cent. Sign up now by calling 407.423.9018.

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