ATTENTION: myOUC will be unavailable from Saturday, December 16 at 7:45 p.m. until Sunday, December 17 at 12:45 a.m. due to scheduled upgrades and efficiency improvements. Thank you for your patience and understanding.

Alerts User Guide

Watch the video below for step by step instructions on how to use Alerts. Scroll down for available SMS commands. You can also review our Frequently Asked Questions for additional information.



SMS Commands

You can use the following commands to communicate with OUC via text message. Please note: Your phone must be registered for Alerts before you are able to utilize the commands. Just text REG to 69682 (myOUC) to get started. Standard messaging rates apply. Be sure to read the Terms and Conditions before registering.

Keyword Purpose
HELP Receive a listing of all supported keywords
SUB Subscribe to additional alerts
REG Register your cell phone to a OUC account You will need your ZIP code and phone number associated with account.
OUT Report an electrical or water outage
STAT Check the status of a reported outage
PAUSE Pause messages for a specific account
RESUME Resume text messages after using the pause command
STOP Unsubscribe from individual alerts
STOP ALL Unsubscribe from all alerts