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FAQ: OUConvenient Billing for OUC Customers in St. Cloud and Osceola County All About OUConvenient Billing
Enrolling With OUConvenient Billing
Managing Your Account
Paying Your OUC Bill
All About OUConvenient Billing What is OUConvenient Billing? OUConvenient Billing is OUC's electronic account and billing information tool that uses the convenience of the Internet. This service provides account information such as past consumption history, current bill and payment details. The service is free to OUC customers, secure, easy-to-use and accessible 24 hours a day, seven days a week. OUConvenient Billing requires a PC with Internet access and any Internet browser. Why should I use OUConvenient Billing? OUConvenient Billing is simply the easiest, most convenient way to obtain your account information and to pay your OUC bill online:
Is there a fee for using OUConvenient Billing? No. OUConvenient Billing is a free service provided by OUC to our customers. Who can use OUConvenient Billing? OUConvenient Billing is available to OUC customers in St. Cloud who currently receive an OUC bill, or any individual designated to access OUC bills by an OUC account holder. Can I enroll in OUConvenient Billing if I am an OUC customer in Orange County? OUC now provides OUConvenient Billing services for our Orlando and Orange County customers. Please click here to access this new service. Can I enroll in OUConvenient Billing if I am a new OUC customer but have not yet received my first bill? You can only enroll in OUConvenient Billing once you have received your first bill via US Mail with a designated pin number. Can I trust OUConvenient Billing and is the system secure? OUConvenient Billing has implemented extensive security measures throughout the operational and applications systems. Please refer to our Security Policy for more details. Enrolling With OUConvenient Billing What will I need to enroll in OUConvenient Billing? All you will need is your OUC account number and your assigned pin number, both located on your most recent OUC bill. What is a valid OUConvenient Billing pin number? To initiate this online service, OUC will provide you with a pre-assigned pin number, located on your most recent OUC bill. When you access your OUConvenient Billing account for the first time, the system will prompt you for this pin number. Once you enter this number, the system will ask you to designate a new, personalized pin number. Your pin number should be something that you can easily remember. The following requirements enable you to create a pin number that will help you maintain the security and privacy of your OUConvenient Billing account. Your pin number is case sensitive and must:
Following are examples of pin numbers:
Once you have designated your new pin number, you monthly OUC bill will no longer show any pin number. I have more than one OUC account that I would like to access via OUConvenient Billing. Do I need to create a different pin number for each account? Each OUC account you have must be accessed individually via OUConvenient Billing. OUC will assign each account a unique pin number to appear on your monthly bill until activation. When you first access each account, you are free to set the new, personalized pin numbers to any single pin number or group of pin numbers your choose. Can more than one User ID be used to access the same account? No, each OUC account may only be accessed via OUConvenient Billing with a single User ID. Is access to any OUC account limited to a single individual? Access to an OUC account is limited to association with a single account number and pin number. If more than one individual needs to access account information, each individual can use the same account number and pin number simultaneously as originally defined during enrollment. Can I print a hard copy of my bill? To print a hard copy of your OUC bill through OUConvenient Billing simply choose the "Print" option from the "File" menu in your Internet browser. Will I continue getting a paper bill from OUC if I enroll in OUConvenient Billing? Yes, you will continue to receive a paper bill from OUC when you enroll in OUConvenient Billing. Will OUConvenient Billing advise me via email that I have a new OUC bill available? No, OUConvenient Billing is simply an additional means for you to access your current and past account information. This service will not replace your print bill, and it will not automatically alert you to a new bill, a payment deadline or a past due amount. Will I be able to modify the information I provided during enrollment? Yes, you will be able to change your pin number and email address at any time. Can I change the customer name or billing address for my OUC account? Yes, simply by contacting OUC Customer Service at 407-957-7373. Will I have to re-enroll in OUConvenient Billing if my name or billing address changes? No, as long as you are still the primary account holder. Simply continue using your same account number and pin number, and the above information will be updated after you inform OUC of such changes. What if I forget my pin number? If you forget your pin number, you can use the "Forgot PIN?" button to the left and the system will email you a new password to the email address you designated during enrollment. If you need additional assistance, contact OUC Customer Service at 407.957.7373. Does OUConvenient Billing let me pay my bill online? If you wish to pay your bill online, you have two options:
Can I still pay my OUC bill with a paper check sent through the US Mail if I have enrolled in OUConvenient Billing? Yes, you can still make payments to OUC in any manner previously available. For more information on OUC payment options, click here. If you have questions or need more information
about your account or your utility service, simply contact our customer service
center for assistance. more |
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