Committed to our Community

As your hometown utility for more than 90 years, we're committed to the customers and communities we serve. Our employees have always been the heart of OUC. Whether going above and beyond to get the job done right or coming up with innovative ways to do things more efficiently, reliably and safely, our employees are the reason why OUC is the Reliable One. After all, we live here, too, and believe in the power of helping our neighbors.


Sustainability

Behind The Reliable One are people weaving sustainability through all we do. From Central Florida's first community solar farm to driving innovation with 140 electric vehicle charging stations, we step up to find where your home can be more energy efficient and use the right mix of fuel to keep rates affordable and do what is right for the environment. At OUC, this is what sustainability looks like.


Solar

OUC utilizes the power of the sun to make our sustainability mark. We are planning for a brighter tomorrow with a number of innovative solar programs.
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Electric Vehicles

OUC is helping to develop an electric vehicle solution as part of our commitment to a greener tomorrow. We are leading the charge with more than 140 public electric vehicle charging stations, solidifying Orlando’s ninth-place ranking for EV readiness, as rated by the U.S. Department of Energy.
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Fuel Diversity

Stanton Energy Center is the most fuel diverse energy site in the state of Florida with solar, landfill gas, natural gas and coal. The right mix of fuels provides affordable rates and a reliable, clean, well-diversified power supply.
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Electric & Water Efficiency

Whether you live in the smallest apartment or the largest house, there are many ways to conserve. Our experts are willing to go above and beyond to help you find ways to make your home more energy efficient.
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Reliability

Our dedicated employees work hard every day to deliver the most reliable and safe electric service to our customers, so we can live up to our name as The Reliable One. Our employees take great pride in this title, and these numbers speak volumes about how seriously we believe in reliability.


Safe, Great-Tasting Water

Our high priority is delivering clean, safe, great-tasting water to our customers. OUC was voted the “Best-Tasting Water in Central Florida” by the Florida Section of the American Water Works Association, beating 12 other water utilities.
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Water Main Reliability

An equally reliable water system helped earn us the highest fire coverage rating in the nation, and OUC continues to lead the way in an effort to ensure that this precious and increasingly sought after resource is available for generations to come.

Electric Service Reliability

For the 17th year in a row, OUC —The Reliable One has lived up to its name by providing the most reliable electric service in Florida, according to the Florida Public Service Commission. OUC customers are less likely to lose power, and if they do lose service, it is often restored much faster than other utilities.
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Customer Focus

Providing a quality customer experience is our employees' priority. That's why we are focused on our IT infrastructure in order to ensure the tools are in place to remain an industry leader. With a rapidly evolving technology environment, we are constantly optimizing our processes to meet the needs of our customers and exceed expectations.


The Customer Experience

OUC has revolutionized the customer experience by providing customers with greater control of their consumption, more convenient ways to interact with us and self-service options. As a 24/7 operation, we wanted to extend the same round-the-clock convenience to our customers.
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And Introducing...OUC Power Pass

OUC Power Pass is a prepaid program that allows you to pay-as-you-go for utility services. Instead of waiting for a bill, you can check your electric or water usage every day. OUC Power Pass customers never pay a deposit or incur late fees.

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