ATTENTION: There is a new scam targeting OUC customers. The scam uses a computer-generated call that looks and sounds like it is from OUC and tells customers they will be disconnected if an immediate payment is not made. REMEMBER: OUC has legitimate ways for you to interact with us. Your OUC bill or online account has the information you need to find your balance. You can make a payment online or visit www.ouc.com/waystopay for other options including third-party payment locations. If you receive a call requesting payment, the safest thing to do is to hang up and call 407-423-9018 (Orlando/Orange County) or 407-957-7373 (St. Cloud/Osceola County). An OUC representative will NEVER take your credit card or banking information over the phone and will NEVER instruct you to use a pre-paid card for payment.

ATENCIÓN: Hay una nueva estafa que apunta a los clientes OUC. La estafa utiliza una llamada generada por ordenador que se ve y suena como si fuera de OUC y le dice a los clientes que serán desconectados si no se realiza un pago inmediato. Recuerde: OUC tiene maneras legítimas para que usted interactúe con nosotros. Su factura OUC o cuenta en línea tiene la información que necesita para encontrar su saldo. Usted puede hacer un pago en línea o visite www.ouc.com/waystopay para otras opciones incluyendo ubicaciones de pagos de terceros. Si recibe una llamada solicitando el pago, lo más seguro es colgar y llamar 407-423-9018 (Orlando/Orange County) o 407-957-7373 (St. Cloud/Osceola County). Un representante de OUC nunca tomará su tarjeta de crédito o información bancaria por teléfono y nunca le indicará que use una tarjeta pre-pagada para el pago.

 ATTENTION: myOUC will be unavailable Saturday, April 28 at 8:00 p.m. until Sunday, April 29 at 1:00 a.m. due to scheduled upgrades and efficiency improvements. Thank you for your patience and understanding.

News & Announcements

OUC Customers Set Power Use Record

Jul 29, 2016

ORLANDO – As temperatures climbed into the high 90s, OUC electric demand set a new all-time demand record Thursday – the most power ever used at one moment in the company’s 93-year history. Air conditioners working to cool homes and offices pushed demand by OUC customers in Orlando up to 1,221 Megawatts (MW) at 4:33 p.m. OUC’s previous all-time power peak of 1,206 MW was set in June 2015.

While OUC has adequate generating capacity, there is concern customer bills will reflect the extra power consumption – so customers are encouraged to take steps to conserve.

To help keep your electric bills down when the temperatures rise, OUC recommends that you:

  • Set your thermostat at 78 degrees or higher, although some customers may need to keep the temperature a little cooler. Each degree you raise the thermostat above 78 degrees will save 6 to 8 percent on the cooling portion of your bill. 
  • Replace air filters monthly or as recommended by the manufacturer. 
  • Use shades, drapes and blinds to keep the sun and heat out especially on the east and west windows.
  • Use ceiling fans to feel cooler, but turn them off when you leave the room.

Visit www.OUC.com/78 for more tips on how to save energy throughout the year and to learn how to conduct your own home energy audit.


About OUC—The Reliable One

Established in 1923 by a special act of the Florida Legislature, OUC—The
Reliable One is the second largest municipal utility in Florida and 14th largest municipal in the country. OUC provides electric, water, chilled water and/or lighting services to 240,000 customers in Orlando, St. Cloud and parts of unincorporated Orange and Osceola counties. According to data provided by the Florida Public Service Commission, OUC has been more reliable than the state’s investor-owned utilities for 18 years running. OUC is focused not just on reliability and affordability, but weaves sustainability into everything it does. This includes opening the area’s first community solar farm, installing nearly 150 electric vehicle charging stations, implementing a comprehensive corporate recycling program and encouraging its customers to use energy and water as wisely as possible.