ATTENTION: There is a new scam targeting OUC customers. The scam uses a computer-generated call that looks and sounds like it is from OUC and tells customers they will be disconnected if an immediate payment is not made. REMEMBER: OUC has legitimate ways for you to interact with us. Your OUC bill or online account has the information you need to find your balance. You can make a payment online or visit for other options including third-party payment locations. If you receive a call requesting payment, the safest thing to do is to hang up and call 407-423-9018 (Orlando/Orange County) or 407-957-7373 (St. Cloud/Osceola County). An OUC representative will NEVER take your credit card or banking information over the phone and will NEVER instruct you to use a pre-paid card for payment.

ATENCIÓN: Hay una nueva estafa que apunta a los clientes OUC. La estafa utiliza una llamada generada por ordenador que se ve y suena como si fuera de OUC y le dice a los clientes que serán desconectados si no se realiza un pago inmediato. Recuerde: OUC tiene maneras legítimas para que usted interactúe con nosotros. Su factura OUC o cuenta en línea tiene la información que necesita para encontrar su saldo. Usted puede hacer un pago en línea o visite para otras opciones incluyendo ubicaciones de pagos de terceros. Si recibe una llamada solicitando el pago, lo más seguro es colgar y llamar 407-423-9018 (Orlando/Orange County) o 407-957-7373 (St. Cloud/Osceola County). Un representante de OUC nunca tomará su tarjeta de crédito o información bancaria por teléfono y nunca le indicará que use una tarjeta pre-pagada para el pago.

 ATTENTION: myOUC will be unavailable Saturday, April 28 at 8:00 p.m. until Sunday, April 29 at 1:00 a.m. due to scheduled upgrades and efficiency improvements. Thank you for your patience and understanding.

News & Announcements

OUC Adds Additional Crews for Tropical Storm Colin

Jun 06, 2016

ORLANDO – OUC —The Reliable One has brought in additional resources, including linemen, trucks and call takers, just in case the service area is impacted by Tropical Storm Colin late tonight or tomorrow morning.

Follow these tips to protect your family and home before tonight’s storm and the next one:

Be sure your correct phone number is on file with OUC, so you can stay informed about estimated service restoration schedules via calls from our automated phone system. OUC’s phone number is 407-423-9018 in Orlando/Orange County and 407-957-7373 in St. Cloud/Osceola County.
  • Organize a family plan, including meeting places, phone numbers and responsibilities.
  • Locate nearby shelter locations in case of evacuation.
  • Store patio furniture, toys, plants and other outdoor items.
  • Following a power outage, unplug large appliances to protect them from a power surge and fire hazards.
  • Never run a generator inside your home or garage, and never plug it directly into your home’s electrical system – individual appliances should be directly plugged into the generator.

Customers may report outages by calling OUC’s 24-hour Emergency Service hotline at 407-423-9018.

For comprehensive guidelines and hurricane season updates, visit

To check for outages in your area, visit OUC’s online outage map at

Follow us on Twitter at @OUCreliableone for updates as needed.

About OUC—The Reliable One
Established in 1923 by a special act of the Florida Legislature, OUC—The Reliable One is the second largest municipal utility in Florida. OUC provides electric and water services to 240,000 customers in Orlando, St. Cloud and parts of unincorporated Orange and Osceola counties. Visit to learn more about our commitment to reliability, affordability and sustainability.