News & Announcements

Protect Yourself Against Scams

Oct 03, 2012

Scammers ask for personal information such as social security numbers

ORLANDO – OUC—The Reliable One wants customers to be aware about scams that may promise to credit or pay utility bills in exchange for personal information, including social security numbers. OUC reminds customers that we never ask for social security or credit card information over the phone or email. OUC also does not contact customers to request their social security number, username or password, for those who use online account services.

If you receive a phone call, email or other communication claiming to be from OUC and requesting your social security number, username or password, do not provide it and do not click on any links or respond in any manner. Please contact your local law enforcement agency.

Customers who have doubts about the legitimacy of any call from OUC, especially one in which payment is requested, should contact OUC directly at customerservice@ouc.com or 407-423-9018 in Orlando or 407-957-7373 in St. Cloud.

OUC–The Reliable One

Established in 1923 by a special act of the Florida Legislature, OUC—The Reliable One is the second largest municipal utility in Florida. OUC provides electric and water services to nearly 225,000 customers in Orlando, St. Cloud and parts of unincorporated Orange and Osceola counties. Visit ouc.com to learn more about our commitment to reliability, affordability and sustainability.