ATTENTION: There is a new scam targeting OUC customers. The scam uses a computer-generated call that looks and sounds like it is from OUC and tells customers they will be disconnected if an immediate payment is not made. REMEMBER: OUC has legitimate ways for you to interact with us. Your OUC bill or online account has the information you need to find your balance. You can make a payment online or visit for other options including third-party payment locations. If you receive a call requesting payment, the safest thing to do is to hang up and call 407-423-9018 (Orlando/Orange County) or 407-957-7373 (St. Cloud/Osceola County). An OUC representative will NEVER take your credit card or banking information over the phone and will NEVER instruct you to use a pre-paid card for payment.

ATENCIÓN: Hay una nueva estafa que apunta a los clientes OUC. La estafa utiliza una llamada generada por ordenador que se ve y suena como si fuera de OUC y le dice a los clientes que serán desconectados si no se realiza un pago inmediato. Recuerde: OUC tiene maneras legítimas para que usted interactúe con nosotros. Su factura OUC o cuenta en línea tiene la información que necesita para encontrar su saldo. Usted puede hacer un pago en línea o visite para otras opciones incluyendo ubicaciones de pagos de terceros. Si recibe una llamada solicitando el pago, lo más seguro es colgar y llamar 407-423-9018 (Orlando/Orange County) o 407-957-7373 (St. Cloud/Osceola County). Un representante de OUC nunca tomará su tarjeta de crédito o información bancaria por teléfono y nunca le indicará que use una tarjeta pre-pagada para el pago.

 ATTENTION: myOUC will be unavailable Saturday, April 28 at 8:00 p.m. until Sunday, April 29 at 1:00 a.m. due to scheduled upgrades and efficiency improvements. Thank you for your patience and understanding.

News & Announcements

Green Neighborhood Program Helps 1,138 of Orlando’s Least Efficient Homes Save Energy and Money

Jul 07, 2011

ORLANDO - OUCThe Reliable One in partnership with the City of Orlando, provided homeowners in some of the least efficient homes in Orlando with free energy-efficient upgrades and repairs through the recently completed Green Neighborhood Program. 

Based on their energy intensity per square foot, six Orlando neighborhoods – Monterey, Countryside, Richmond Estates, Coytown, Malibu Groves and Signal Hill – were designated by the City for the program. Each owner-occupied, single-family home in those neighborhoods qualified for up to $1,000 in energy-efficient improvements.

“More than 60 percent of the homeowners participated in the Green Neighborhood Program, and in total, more than two million annual kilowatts per hour were saved because of upgrades and repairs,” said Cameron Saulsby, Conservation Administrator for OUC. “On average, this equals about $180 in annual energy savings for each customer — or more than $200,000 in total savings per year for all of the homeowners who participated.”

Since the program launched last June, a total of 1,138 Orlando homes have been retrofitted with energy upgrades. Qualified upgrades included everything from attic insulation and compact fluorescent light bulbs to caulking and weather-stripping to low-flow showerheads and new flapper valves in toilets.  OUC contracted with Honeywell Utility Solutions to install the retrofits.

Funding was provided by the City utilizing a federal Energy Efficiency and Conservation Block Grant (EECBG) in the amount of $500,000 in stimulus funds and an additional $257,000 from OUC.

OUC provides rebates and resources to homeowners who make home improvements and upgrades that result in reduced energy consumption. More information can be found at or by calling OUC’s conservation line at 407-434-2256

OUC—The Reliable One

Established in 1923 by a special act of the Florida Legislature, OUC—The Reliable One is the second largest municipal utility in Florida. OUC provides electric and water services to more than 221,000 customers in Orlando, St. Cloud and parts of unincorporated Orange and Osceola counties. Visit to learn more about our commitment to reliability, affordability and sustainability.