Contact OUC

Contact OUC by Email

For credit or payment extension matters, do not use this email.

You must call 407-423-9018 during business hours or use the online payment
extension service by logging into your account at myOUC.

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Customer Service by Phone

Type of Call	County	Phone	Days/Hours
Self-Service	Orange/Osceola	407-423-9018	24 hours
Power outage or water trouble	Orange/Osceola	407-423-9018	24 hours
Questions about utility bill, turn on/off or move service, and tree trimming inquiries	Orange/Osceola	407-423-9018	Residential: M-F, 7 a.m. to 6 p.m. Commercial: M-F, 7:30 a.m. to 5:30 p.m.
Report street light problems	Orange/Osceola	407-737-4222	24 hours
Water quality inquiries	Orange	407-423-9018	24 hours
Water quality inquiries	Osceola	407-957-7344	M-F, 7:30 a.m. to 5:30 p.m.
All other OUC departments	Orange/Osceola	407-423-9100	M-F, 8 a.m. to 5 p.m.

Emergency Service Hotline

Type of Call:Power outage or water trouble

County: Orange

Phone: 407-423-9018

Hours: 24 hours

Customer Service by Phone

Type of Call:Questions about utility bill, turn on/off or move service, and tree trimming inquiries

County: Orange

Phone: 407-423-9018

M-F, 7 a.m. to 6 p.m.

Type of Call:Report street light problems

County: Orange/Osceola

Phone: 407-737-4222

Type of Call:Water quality inquiries

County: Orange

Phone: 407-423-9018

24 hours.

Type of Call:Water quality inquiries

County: Osceola

Phone: 407-957-7344

M-F, 7 a.m. to 6 p.m.

Type of Call:All other OUC departments

County: Orange/Osceola

Phone: 407-423-9100

M-F, 7 a.m. to 6 p.m.

Contact OUC by Mail

Payments with bill stub mail to:

Orlando Utilities Commission
PO Box 31329
Tampa Fl 33631-3329

For all other correspondence mail to:

Orlando Utilities Commission
PO Box 3193
Orlando Fl 32802

Contact Information for Supplier and Vendors

OUC purchases services and materials through our Procurement Department. Sales representatives are encouraged to visit with the appropriate buyer during normal business hours (Monday through Friday, 8 a.m. - 4 p.m.). Appointments are recommended to assure that the buyer and other appropriate parties will be available for your visit. For additional information, please visit the Procurement page.

Address

OUC Procurement Office
100 West Anderson St.
Orlando, FL 32801